Customer Care Representative Urgently Wanted @ BP Recruits Consultancy

BP Recruits Consultancy is an International firm specializing in the Financial Technology Industry world, they are currently looking for qualify candidate to fill the below vacancy;

VACANCY; Customer Care Representative

Job location; Abuja, Nigeria

Core purpose of the job is to;

  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Manage large amounts of incoming calls
  • Generate sales lead
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Discipline Required;

  • The candidate should possess at least a First degree in Marketing, Business Administration, Computer Science or any related field with two years Customer service working experience.
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Benefit/ Salary

Salaries and Allowances is very encouraging. 

http://www.recruitmentng.com/

Method of Application

Interested and qualified candidates should forward their Applications, current and detailed Curriculum Vitae to: bprecruits85@gmail.com with position and name as the subject of their email

Only shortlisted candidate will be contacted

Closing Date of Application;

12th July, 2017. 

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