MTN Customer Relationship Officer (Self Service & Electronic Channels) Vacancies

MTN Nigeria has become a leading telecommunications network in Nigeria Since inception in 2001 with over 55 million subscribers. It provides cellular network access and ICT solutions to millions of Nigerians, and also connecting the whole communities with each other in connection with the rest of the world. 
It is also the largest subsidiary in the MTN Group (a multinational telecommunications group offering world-class cellular network access and business solutions to over 210 million subscribers in 22 countries across Africa and the Middle East). In the aspect of location in Nigeria, MTN Nigeria has about 15 Service centres, 144 Connect Stores and 247 Connect Points located in every state of the federation. In the aspect of shareholders; about 75.81% is owned by MTN International (Mauritius) Limited (MTNI); 18.7% held by Nigerian shareholders through special purpose vehicles; 2.78% owned by Mobile Telephone Networks NIC B.V and 2.71% owned by Shanduka Telecommunication (Mauritius) Limited.
Their main vision is to lead the delivery of a bold, new, Digital World to their customers, while their mission statement is to make their customers' lives a more whole lot brighter.


VACANCY

Job location; Lagos State, Nigeria

Job position;

MTN Customer Relationship Officer (Self Service & Electronic Channels) Vacancies
  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location. 
  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Open plan office.

More Details on the Job description are also listed at the point of application by clicking apply online.

Discipline Required;
  • First degree (either B.sc, HND, so on) in any related discipline.
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience in the service industry
  • Experience in Data Mining and Interpretation using Excel & SQL
  • Experience in Channel Auditing
  • Analytical Thinking
  • Experience in Complaints Management/Query Resolution
  • Experience in Business Process Mapping & Documentation Experience in a call center environment

Method of Application

Before applying, you are advised to read the MTN vacancy condition all over again to get a clearer understanding. After which you are permitted to apply.


Please Note; closing date is note stated, you are advised to apply now
Click here to apply online
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