MTN Manager Customer Support (Strategic & Global Accounts) Vacancies

MTN Nigeria has become a leading telecommunications network in Nigeria Since inception in 2001 with over 55 million subscribers. It provides cellular network access and ICT solutions to millions of Nigerians, and also connecting the whole communities with each other in connection with the rest of the world. 
It is also the largest subsidiary in the MTN Group (a multinational telecommunications group offering world-class cellular network access and business solutions to over 210 million subscribers in 22 countries across Africa and the Middle East). In the aspect of location in Nigeria, MTN Nigeria has about 15 Service centres, 144 Connect Stores and 247 Connect Points located in every state of the federation. In the aspect of shareholders; about 75.81% is owned by MTN International (Mauritius) Limited (MTNI); 18.7% held by Nigerian shareholders through special purpose vehicles; 2.78% owned by Mobile Telephone Networks NIC B.V and 2.71% owned by Shanduka Telecommunication (Mauritius) Limited.
Their main vision is to lead the delivery of a bold, new, Digital World to their customers, while their mission statement is to make their customers' lives a more whole lot brighter.


Job location;Lagos, Nigeria 

Job position;

MTN Manager Customer Support (Strategic & Global Accounts) Vacancies

Core purpose of the job is to implement strategies for the support and management of MTN Business strategic customers through effective and efficient customer engagement and enhanced key account management strategies (prompt fault management & feedback, churn management, continuous service reviews, SLAs adherence, account receivables and generally provide best in class customer experience)

More Details on the Job description are also listed at the point of application by clicking apply online.

Discipline Required;

  • First degree in B.Sc/HND in Social or Management Sciences, Humanities etc. Professional Certifications and/or MBA will serve as added advantage. You should have a minimum of 6 years work experience which should include:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others.
  • Experience working in a medium to large organization
  • Experience in managing multinational accounts
  • Customer Relationship Management
  • C-level engagement experience
  • People/Stakeholder management
  • Data Interpretation and Reporting
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word
  • Membership of Professional Customer Service/Relations associations

Method of Application

Before applying, you are advised to read the MTN vacancy condition all over again to get a clearer understanding. After which you are permitted to apply.

Please Note; closing date is note stated, you are advised to apply now

Click here to apply online
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